We want you to feel completely comfortable booking and purchasing from us online. Please review the below policies .
Lets Make This Right
ENVY POLICY AND PROCEDURES: SERVICE ADJUSTMENTS
At ENVY, we take our clients' satisfaction seriously. We understand that sometimes mistakes happen and things don't go as planned. If you are not satisfied with your service, we want to make it right by offering one adjustment service at no cost to you as a courtesy; however, please note that we do not provide refunds for services.
An adjustment service includes the stylist's time and the color allotted for the service. However, it doesn't include detox mask sessions, blowouts, or styling. If you want a full blowout or styling, we're happy to do it for you at our regular blowout pricing. And just a heads up, we'll blow dry at least a portion of your hair to confirm the color is correct.
To qualify for a free adjustment, you must notify us within one week of your service that you are not satisfied. The adjustment must be performed within a one to two week window. Please note that adjustments cannot be held over to a future appointment (as such your adjustment should be schdeuled within 1-2 weeks). If you want to change things up and it's a preference change rather than a stylist error, you will be responsible for any additional color charges unless previously arranged with the stylist.
We love and trust all of our clients, and we know you have no intention of abusing our service adjustment policy. But just so there's no confusion or awkwardness, subsequent services will be charged at our regular rates. If you routinely require adjustments after your service, we may not be the best fit for you. We want everyone to love their hair, and if we're not hitting the mark, we're okay with ending the client/stylist relationship. No hard feelings! We're happy to refer you to another stylist who may suit your needs better.
We want you to be completely satisfied with your experience at ENVY. If your desired goal has changed since your last appointment, please reach out to your stylist to discuss the additional time and charges related to the service.
We take pride in our work and want to ensure that you are completely satisfied with your experience. If you are not satisfied with your service, please let us know within one week so that we can schedule an adjustment service for you.
Shopping With Envy
ENVY POLICY AND PROCEDURES: RETAIL RETURNS & REFUNDS
At ENVY, we want you to love the products you purchase from us. We understand that sometimes, for whatever reason, a product may not meet your expectations. To help you shop with confidence, we have outlined our retail return and refund policy below:
We do not offer refunds or exchanges for opened products.
All SALE/CLEARANCE items are FINAL SALE
All Accessories/Pillowcases/Fabric items are FINAL SALE due to hygiene reasons.
Unopened products may be returned within 10 days of receipt for store credit only. The product must be in its original packaging and in sellable condition. Proof of purchase is required.
Customers must arrange the drop-off or shipping of the product to our studio; we do not refund shipping charges. Customers must contact us first for a return authorization number and return instructions.
Defective items will be refunded to the original method of purchase. The customer must contact us for an authorization and to arrange an inspection of the defective product prior to returning the item. Defective items must be reported to us within 10 business days of receipt. Proof of purchase is required.
Customers must provide proof of purchase for all returns.
We want you to be completely satisfied with your ENVY shopping experience. If you have any questions or concerns about our retail return and refund policy, please do not hesitate to contact us. We are here to help!